All Star Wine & Spirits is committed to the 100% satisfaction of our customers, and we want to hear about any problems you may experience. Should any product be broken during shipping, please email our Customer Service department at firstname.lastname@example.org,or call 518-713-4050 within 24 hours of receipt of the goods so we can pursue a claim with the shipping company. We may ask to have damaged products returned to us in their original packaging or ask to have pictures of the damaged goods sent to us. It is understood that if we cannot verify that the product was damaged through one of these methods, Allstarwine.com cannot provide a refund.
If the product you receive is not the product you ordered, please notify us within 24 hours of receipt of the goods so that we can resolve the issue in a timely fashion. If we make an error and ship you the wrong item(s), we will correct this at our expense.
If the product you received is the product that you ordered, but not what you intended to order, we can accept a return or make an exchange, but unfortunately, all of the shipping costs involved will need to be paid by the customer.
Please DO NOT RETURN GOODS to us without having received prior authorization from us. Shipping laws are very specific and we need to adhere to proper shipping procedures whether the wine is being sent FROM us or TO us.
All products carried by Allstarwine.com are stored in a temperature-controlled environment and are in excellent condition upon leaving our facility. As is tradition in the wine trade, all bottles are purchased at the buyer's risk. Any return claim will be addressed on a per order basis, and under our discretion, may not be refundable. We assume no liability for wines that are overheated (leaking), or frozen, as a result of shipping. If you feel that temperature extremes (hot or cold) could pose a threat to the overall quality of the product, we strongly suggest that you request to have your order shipped via express air service to ensure the highest level of protection for your purchase.
We do understand that express service can be costly, and offer our temperature controlled warehouse as a safe storing option until weather conditions are more conducive to shipping safely.
Canceling an Order
If you need to cancel your order, please contact us as soon as possible. For orders that have yet to ship from our warehouses, we will cancel your order and issue a full refund. If your order has already shipped, the items must be returned within 10 days of the date of delivery. You will be refunded less all shipping fees associated with the order. Items must be in their original packaging, unused and in the same condition that you received them. Please contact Customer Support for assistance before returning any goods.
Once your return is received and inspected, we will send you an email acknowledging receipt and notifying you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Appeasements, if any, are given at the sole discretion of Allstarwine.com. Please contact Customer Support for assistance.